Frequently Asked Questions

First, you should register to have access to start an order.

Click here to register and follow these steps:

  1. Fill in your personal information
  2. Generate a password
  3. Check your email and confirm your account
  4. Accept our Terms and Conditions

Or you can register using your Facebook, Twitter, Google or Microsoft account. This will avoid having to remember your log in information, your preferred social media platform will do it for you.

  1. Select the invitation type and complements of your choice.
  2. Process your payment
  3. Fill in the necessary information for each product
  4. Approve or make changes to the design proof that we will send you
  5. Once the design is approved, it will go to production
  6. Your order will be ready to ship out within 7 business days after approval

The process lasts about 10 business days to have your order printed and ready ship plus 3 to 5 business days for you to receive the final product.

Otherwise noted, the design process takes 2 to 3 business days excluding weekends and Holidays. (The day you placed the order does not count as your first day)

After you approve the design, the printing process is to 4 to 7 business days.

The date you receive the invitations depends on the shipping method you choose, and it is not part of the 10 business days that we need for production.

Important Disclaimer: The process may extend depending on changes requested, approval delays or resubmitting of information and photos. The maximum production time currently allowed is 21 business days (one calendar month).

Yes, we do have rush design and printing services. Click here for times and services

Sure, we will be glad to send you a sample of the invitation of your choice to see our product quality. This service has a fee of $10 USD, the design and colors may not be the same as what you want but it will be the style and paper quality of the final product.

Yes, we offer a proof to review in detail and confirm that all the information is correct without errors or omissions before printing. Written authorization is required for printing. After approving the proof no changes can be made. Errors and omissions printed after approval are the responsibility of the client and those not entitle one to a refund, discount or reprint.

You will have to place 2 separate orders: one in English, one in Spanish. We can't process 2 orders in 1, sorry for the inconvenience.

No, we do not decorate or assemble the invitations. Our service is only printing. Your invitations will be cut and pre-folded for your convenience.

We want to give you the best price and help you save as much as possible; therefore, we do not include any other products you might not need. Every product is sold separately such as envelopes, reception passes, RSVP cards, save the date, menus, etc. You will only receive the products that you ordered.

Of course! Custom made is our forte. You can have any theme and any color just request it when you place an order.

We ship anywhere in the World.

Our packages are shipped using USPS, UPS and FedEx, or DHL.

Our website will give you the option to up-load the photos

If you can’t provide a digital file of your photo, you can always send it via USPS, UPS or FedEx to our address. We are not responsible if picture is lost or is damaged. In our best efforts, we will try to return the provided picture along with your order, but is not guaranteed since the order travels through various departments.

Yes. However, these photos may lower the quality of the product and we are not held responsible for photos taken with a cell phone or photos downloaded from the internet.

If you want a high-quality photo, call the photographer for your event. In most cases they don’t even charge you extra. Or get a digital camera and shot with enough light so the photos come out good.

We accept all major credit and debit cards

Yes, you can pay with a Money Order, however, this method of payment is very slow and it takes time for it to get to us. If this is the method you'll like to use, you should send it by USPS, UPS or FedEx preferably certified.

The Money Order should be payable to InvitationsAZ & Printing, LLC.

Mailing address: 1859 W Guadalupe Rd Suite 106, Mesa, AZ 85202

No, unfortunately, we don’t take any other form of payment, not even cashier checks.

Yes, your information is completely safe. Our website uses SSL (Secure Socket Layer) it is a encryption system that protects from identity theft. Also, every payment is protected by a strict security guidelines from Groovv and PayHub.

Yes, we'll gladly receive your payment over the phone, however this has a $10 non-refundable fee. Online payments are the fastest because your order gets processed immediately and for your convenience, you can place an order and make payments 24/7.

To see our return policy click here.